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Call Blocking
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Gain control over your received calls
VoiceLine Call Blocking allows you to gain better control over the numbers you receive calls from…and the numbers you do not. You can create a list of up 10 numbers for Selective Call Rejection or Selective Call Acceptance on the Call Blocking settings page of our online account center. This feature will help reduce the amount of unwanted or unsolicited calls you receive.
Selective Call Rejection and Selective Call Acceptance are mutually exclusive features. You may only enable one of these features at a time.
 Selective Call Rejection
Block calls from certain phone numbers
Selective Call Rejection allows you to block unwanted calls from certain phone numbers. You can create a list of up to 10 phone numbers that you would like to block from calling your VoiceLine number.
Here’s how it works:
To create a list of blocked phone numbers
- Login to your account and go to the Call Blocking settings page in the Manage Service Features section.
- Choose the activate option for Selective Call Rejection.
- Follow the directions on the page to create your blocked phone number list.
To activate Selective Call Rejection from your phone
- Pick up the phone handset and dial *60.
- Hang up the phone handset.
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Usage Notes:
- By default, the rejection list is empty. No phone numbers are blocked. You must follow the steps for adding a phone number to the rejection list so that incoming calls from that number are blocked.
- If your blocked list is empty and you attempt to activate Selective Call Rejection from your phone, you will be prompted to create a list online. The feature will not be activated.
- You can dial outgoing calls to phone numbers on your rejected list.
- Once a number is placed on the rejection list, the number continues to be blocked indefinitely until you remove the phone number from the rejection list.
- Selective Call Rejection and Selective Call Acceptance are mutually exclusive features. You may only enable one of these features.
Selective Call Acceptance
Only accept calls from select phone numbers
Selective Call Acceptance allows you to accept calls from certain phone numbers of your choice. Once you have activated the feature on the Call Blocking settings page, you can create a list of phone numbers that you would like to accept. If this feature is activated, all calls will be rejected except calls from the telephone numbers on the accepted list.
Here’s how it works:
To create a list of accepted phone numbers
- Login to your account and go to the Call Blocking settings page in the Manage Service Features section.
- Choose the activate option for Selective Call Acceptance.
- Follow the directions on the page to create your accepted phone number list.
To activate Selective Call Acceptance from your phone
- Pick up the phone handset and dial *64.
- Hang up the phone handset.
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Usage Notes:
- By default, the acceptance list is empty and you will accept all calls. You must follow the steps for adding a phone number to the call acceptance list.
- If your accepted list is empty and you attempt to activate Selective Call Acceptance from your phone, you will be prompted to create a list online. The feature will not be activated.
- Adding numbers to the call acceptance list will block ALL other calls besides those on your call acceptance list. Do not enable this feature unless you want to limit your incoming calls to only those on your call acceptance list.
- Selective Call Acceptance and Selective Call Rejection are mutually exclusive features. You may only enable one of the above features.
Anonymous Call Rejection
Reject calls that are hiding their identity
VoiceLine Anonymous Call Rejection allows you to accept all calls except those whose telephone numbers are hidden due to a privacy feature that prevents their number from displaying to the called party. These numbers usually appear on Caller ID as “anonymous” or “unavailable.”
Here’s how it works:
- Pick up the phone handset and dial *77.
- Hang up the phone handset after you have heard the confirmation message.
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Usage Notes:
- Anonymous Call Rejection is independent from the other Call Blocking features. It can be active on its own or when either Selective Call Rejection or Selective Call Acceptance are active.
Manage the feature online
You can change your Call Blocking settings in the Manage Service Features section of our online account center. Click here to login.
Frequently Asked Questions:
What is the difference between Selective Call Rejection and Anonymous Call Rejection?
Selective Call Rejection automatically blocks incoming calls from selected phone numbers -- up to a maximum of 10 -- on list that you create. Blocked callers will hear a recording saying that you are not presently taking calls.
Anonymous Call Rejection, on the other hand, automatically blocks calls from people who have activated either Per-Call or Per-Line Blocking, which prevents their name and/or phone number from being displayed on a Caller ID device.
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Will my phone ring when someone on my Selective Call Rejection list is calling me?
No. Once you enter a number on your rejected call list, any call from that number will not be able to get through to you. The caller on the other end will receive a message that you are not accepting calls. Your phone will not ring.
Will VoiceLine report which callers on my Selective Call Rejection list have tried to call me?
No. VoiceLine does not have the ability to report which of your rejected numbers has tried to contact you. Once you enter a number on your rejected call list, they will not be able to get through to your line. The caller on the other end will receive a message that you are not accepting calls.
Can I manage my Selective Call Rejection and Selective Call Acceptance Lists online and via phone?
At this time, you can only manage your lists online.
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Call Forwarding
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Receive your VoiceLine calls -- wherever you are
Expecting a phone call but need to leave the house? Call Forwarding allows you to answer all of your incoming VoiceLine phone calls when you are on the go. With VoiceLine, you can forward all of your calls or select calls to a phone number of your choice -- even your cell phone -- or directly to VoiceMail.
There are three Call Forwarding options:
- All Calls -- Forwards ALL calls to VoiceMail or to a specified telephone number. You also have the option of hearing a short ring (splash tone) to notify you each time a call is forwarded.
- No Answer -- Forwards calls only when there is no answer in a pre-set number of rings. You can modify the number of rings in the online account center.
- Busy Signal -- Forwards calls when callers receive a busy signal when dialing your telephone number. This includes calls that are rejected because you already have two parties on the line through Call Waiting or 3-Way Calling.
Here's how it works:
To activate call forwarding:
- Choose the condition for which you would like your calls forwarded.
- Pick up the phone handset and dial the appropriate activation code.
- If you have previously entered a destination phone number and wish to forward calls to the same number, wait for the confirmation announcement and then hang up the phone handset. Call Forwarding is now enabled.
- If you would like to enter a different destination phone number, dial the number immediately after the activation code. After you hear the confirmation announcement, you can hang up the phone handset. Call Forwarding is now enabled.
Example: Dial *7217325558000 to activate Call Forwarding for all calls and set 1-732-555-8000 as the destination phone number. When you no longer want all calls forwarded, dial *73 to deactivate. When you want all calls forwarded again to the same number, dial *72. |
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To deactivate call forwarding:
- Pick up the phone and listen for the dial tone.
- Dial the deactivation code for the forwarding condition you no longer want on.
If you would like to deactivate Call Forwarding for all three conditions (All Calls, No Answer, and Busy Signal), dial *91.
- When you hear the deactivation announcement, Call Forwarding will be cancelled.
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IMPORTANT: Please follow these instructions when entering Call Forwarding phone numbers:
• To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.
• To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code. You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.
Usage Notes:
- If you forward your calls to a number that is not included in your calling plan, you will be charged for the outgoing call. (If your calling plan includes charges for inbound calls, those charges will also be assessed.)
- Once you choose to forward a call to a number, VoiceMail will be deactivated. Forwarded Calls will not be transferred to VoiceMail unless specified on the Call Forwarding settings page of our online account center or unless you forward to VoiceMail using the appropriate code.
- Callers dialing your phone cannot detect that the call is being forwarded.
- You can still make outgoing calls from your phone while Call Forwarding All is active.
- When Call Forwarding All is active, you receive a stutter tone prior to dial tone when you lift the receiver on the forwarded phone.
- Dialing *08 activates a reminder ring on the forwarded phone, which will then ring when incoming calls pass through. You will not, however, be able to answer the call from the forwarded phone.
- You can forward your phone to a local or non-local number. However, you will be billed for all calls forwarded to a non-local number, similar to dialing that number directly.
- Activating Call Forwarding All overrides any other enabled Call Forwarding feature.
- Cancelling Call Forwarding All reinstates all other previously enabled Call Forwarding features.
Manage the feature online
You can change your Call Forwarding settings in the Manage Service Features section of our online account center. Click here to login.
Frequently Asked Questions:
I am going on vacation. Can I forward my VoiceLine calls to a number in another country?
Yes. You can forward your calls to any number in the world. You will, however, be billed in accordance with your calling plan for the incoming call to your VoiceLine number as well as for the outbound call to the forwarded number. Please be sure to use the instructions above for entering phone numbers.
What will I be charged for my forwarded calls?
You will be billed in accordance with your calling plan for the incoming call to your VoiceLine number as well as for the outbound call to the forwarded number.
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Call Return
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Call right back with Call Return
Did you miss your last incoming call? Just pick up the phone and dial the Call Return code. VoiceLine Call Return will tell you who called you last, regardless of the condition your phone was in during the missed call -- busy, idle, answered, or unanswered. You will then have the option to connect immediately to that number.
Here's how it works:
- Pick up the phone handset and dial *69.
- A voice prompt will then announce the number of the last incoming call. After this announcement, the call is placed automatically.
- If you do not wish to place a call to the announced number, simply hang up the phone.
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To deactivate Call Return:
- Pick up the phone handset, listen for the dial tone, and dial *89.
- You will hear a voice prompt confirming that the command has been recognized.
- Hang up the phone handset.
- The Call Return request is now deactivated.
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Usage Notes:
- You can still make outgoing calls from your phone while you are waiting to redial.
- Call Return may not work if the original caller used a number blocking feature.
- Call Return is convenient if you think you missed a call. Dial the service code to see who called you last.
Frequently Asked Questions:
I missed a call and dialed *69, but the number was not known. Why does this happen?
If a caller has blocked their number (or marked it private), a private or anonymous message will display on your Caller ID unit. Because of the inability to capture a private number, *69 will not have the ability to recall this number.
Note: Calls marked private or anonymous can be rejected with the VoiceLine Anonymous Call Rejection feature. When Anonymous Call Rejection is activated, your phone will not accept calls from blocked numbers. Click here for more information.
Will VoiceLine Call Return work for international numbers?
Yes. Unless a caller has blocked the number (or marked it private), you should be able to call back.
I missed a call, but I don't have time to return the call immediately. Will Call Return play back the number so that I may call back at a more convenient time?
Yes. Once you dial *69, a voice prompt will tell you the number of your last incoming call. After this announcement, the call will be placed automatically. If you do not wish to place a call to the announced number, simply hang up the phone.
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Call Waiting
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Be reachable when you are already on the phone
VoiceLine Call Waiting ensures that important calls are able to get through to you, even when you are on the line. A short tone alerts you when the second call is coming in and displays the incoming telephone number on your caller ID display. You have the choice to accept the call or not.
If you do not wish to be interrupted during a particular call, you may turn off Call Waiting on a per-call basis. If you do not use Call Waiting at all, you may turn off the feature for all calls.
Here's how it works:
- Once you hear the tone signaling a second call coming into your line, simply hit the flash button on your phone.
- After you hit the flash button, your first call will be placed on hold and you will be connected to the second incoming call.
- To switch back to your original call, hit the flash button again. You can switch between callers as often as you like.
- A call will not be ended until you or your party hangs up the phone.
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Usage Notes:
- If you would like to discontinue the first call, when you hear the call waiting tone, simply hang up your phone. The phone will ring, signaling that the second phone call.
- Make sure you press the flash button (where you hang up your handset) briefly when switching between calls. Pressing the flash button too long may cause the call to be cut off. Pressing the flash button too quickly may cause the service not to work correctly.
- If you are in the process of dialing a number, someone trying to reach you will receive a busy signal. You will not receive the special tone notification.
- If you are alternating between two separate calls, any additional caller will receive a busy signal. You will not receive the special tone notification for the additional calls.
- The VoiceLine XJ-100 WiFi Phone does not support Call Waiting.
To deactivate Call Waiting on a per-call basis (so your call will not be interrupted):
- Pick up the phone and dial *70.
- You will then hear a stutter dial tone followed by a regular tone -- this indicates that the service code was recognized.
- Dial your desired number. Call Waiting is deactivated and will not interrupt your call. Note that Call Waiting will be enabled for the next call you make.
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To deactivate Call Waiting for ALL calls:
- Login to the online account center.
- Click the Turn Off button on the Disable Call Waiting page.
Please note that it may take up to five minutes for the change to take effect.
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Frequently Asked Questions:
If I temporarily deactivate my Call Waiting service, how do I turn it back on?
To reactivate Call Waiting after you have disabled it, simply hang up the phone. Call Waiting is automatically reactivated.
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How many people can I put on hold at one time?
You can have no more than two people connected to your phone line simultaneously, and no more than one person on hold at a time. If you are on the phone with one person and you have a second person on hold, a third person calling you will hear a normal busy signal unless you have Unconditional Call Forward or Call Forwarding on Busy activated. In that case, the call will be forwarded as requested (to VoiceMail or another number).
If you desire to have more than two parties on the same call, try 3-Way Calling feature.
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Caller ID
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Find out who is calling before you pick up the phone
With VoiceLine Caller ID, you will see the identity of the party calling you, so you can choose which calls you want to take and which you don’t. The VoiceLine Caller ID feature also gives you the ability to display, or not display, your own telephone number to others when you make outgoing calls.
Usage Notes:
- VoiceLine Caller ID works in conjunction with a Caller ID enabled device.
- Caller ID can be used with most answering machines as long as the answering machine is set to pick up calls after the second ring.
- Some phone numbers displayed cannot be called back because the originating numbers either do not accept incoming calls or are the main telephone numbers and not the extension of the person calling you.
- If a caller is using Caller ID Blocking, the caller’s number will appear on your Caller ID display screen as “No Data,” “Anonymous,” “Blocked,” “Private,” or “P.”
- If a caller is in an area that does not have Caller ID technology or the call is routed through machinery that is not equipped with Caller ID technology, a message reading “Out of Area” will appear on your Caller ID display screen.
Block Your Outgoing Caller ID
Protect your privacy
Before you dial your desired number, you have the ability to block your number to the party you are calling. You can activate the Caller ID blocking feature on a per call basis or on all calls.
To block your number on a per call basis:
- Pick up the phone and dial *67.
- You will then hear a stutter dial tone followed by a regular tone -- this indicates that the command code was recognized.
- Proceed to make your call. The party you are calling will see an “Anonymous” on their called ID instead of your name or number.
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To deactivate Caller ID blocking on a per call basis:
- Pick up the phone handset and dial *82.
- Hang up the phone handset.
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Usage Notes:
- The next call you make will NOT block your Caller ID since this service code is for a single call only.
To block your number on all outgoing calls:
- Pick up the phone and dial *95
- You will then hear a stutter dial tone followed by a regular tone – this indicates that the command code was recognized.
- Proceed to make your call. The party you calling will see an “Anonymous” on their caller ID instead of your name or number.
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Usage Notes:
- Caller ID permanent blocking or per-call blocking does not block your name and phone number from toll free services.
Manage the feature online
You can change your Caller ID settings for outgoing calls in the Manage Service Features section of our online account center. Click here to login.
Frequently Asked Questions:
How do I block my name and number from being revealed to someone using *69?
Activate Per Call Blocking by dialing *67 prior to dialing your call. This prevents your phone number and the associated name from being revealed to someone using *69 and appearing on a Caller ID display unit. There is no charge for this service.
Why do I receive “out-of-area” or “unavailable” Caller ID messages?
“Out-of-area” and “unavailable” messages are displayed when the calling party's telephone service is not compatible with Caller ID technology. Many telemarketers use equipment, such as automatic dialing systems, that is incompatible with Caller ID technology. Caller ID displays most telemarketing calls as “out-of-area.”
In addition, operator-assisted and international calls as well as some cellular phones may not transmit Caller ID information.
Why do I receive “private” or “anonymous” Caller ID messages?
If a caller has blocked Caller ID on outgoing calls, a “private” or “anonymous” message will display on your Caller ID unit.
Why do I receive a recording stating that the party does not accept blocked or private calls on some numbers?
The person that you are calling has activated Anonymous Call Rejection. Anonymous Call Rejection rejects calls that are marked “private” or “anonymous.” Since you have blocked your Caller ID, your call is blocked. To complete the call, you will need to deactivate your Caller ID blocking and dial again.
To deactivate your Caller ID blocking for a single call, hang up and then pick up the handset and press *82. Then redial the phone number. Your call should be connected.
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Do Not Disturb
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Enjoy peace and quiet without phone interruptions
Do Not Disturb is perfect for those times when you don't want to be interrupted by a phone call. When the Do Not Disturb feature is on, anyone who dials your phone number will hear a message stating that you are currently not accepting calls.
If there are family members or friends whose calls you always want to receive, you can create a four-digit Special Pass Code and share it with them. The Special Pass Code allows a caller to bypass Do Not Disturb and get in touch with you.
Here's how it works:
- Pick up the phone handset and dial *98.
- Press 1 to enable Do Not Disturb.
- Once you hear the confirmation that Do Not Disturb has been enabled, you may hang up the phone handset.
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To set up your Special Pass Code:
- Pick up the phone handset and dial *98.
- Press 3 to access the Do Not Disturb options.
- Follow the instructions to set up and change your code and to activate and deactivate the feature.
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Usage Notes:
- If you have activated the Special Pass Code feature and a caller enters the correct four-digit code while the Do Not Disturb message is playing, the call is connected immediately and rings on your phone.
- If you have created a Special Pass Code but have not activated the feature, all callers will be prevented from reaching you, even callers who know your Special Pass Code.
Manage the feature online
You can manage your Do Not Disturb settings in the Manage Service Features section of our online account center. Click here to login.
Frequently Asked Questions:
If Do Not Disturb is on, what will a caller hear after dialing my phone number?
When Do Not Disturb is on, incoming callers will hear this message: "The party you are calling has declined to accept this call." If your calling plan includes VoiceMail, the caller will also hear "Please hold to leave a VoiceMail message." After a pause, the caller will hear your outbound VoiceMail message and will have the opportunity to leave you a message.
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How does Do Not Disturb work if Call Forwarding is also on?
Do Not Disturb will be applied before your Call Forwarding settings. If Do Not Disturb is bypassed by someone with your Special Pass Code, the call will be forwarded according to the settings you have specified.
How does Do Not Disturb work if Call Blocking is also on?
Call Blocking (which includes Selective Call Acceptance and Rejection, and Anonymous Call Rejection) will be applied before Do Not Disturb. If the call is not blocked, then Do Not Disturb will be applied. The caller will have the opportunity to use a Special Pass Code to bypass Do Not Disturb.
Will Call Return work when Do Not Disturb is on?
Yes. You can initiate a Call Return request and will still receive the Call Return notification call, even if Do Not Disturb is on.
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Reach Me
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When Call Forwarding isn't enough, there's Reach Me
Expecting an important call, but not sure where you will be to receive it? With Reach Me, you can direct incoming calls to as many as 5 different phone numbers.
Calls can be directed to your Reach Me numbers all at once or in any sequence you choose. The feature also gives you two options for answering incoming calls: Automatic Call Acceptance connects a call to the first Reach Me number that answers; Positive Call Acceptance plays a prompt that gives you the option to accept, decline, or send the call to VoiceMail.
To setup Reach Me from the online account center:
We recommend using the online account center to enter your Reach Me settings. Login using your VoiceLine phone number and 4-digit PIN.
After you have logged in, click the Manage Service Features link on the left side of the screen. Then click the Reach Me link and follow these instructions:
- To turn on Reach Me, select the "Call Reach Me numbers all at once" or the "Call Reach Me numbers in order" option.
- Check the box if you would like incoming calls to go to your VoiceLine phone before any Reach Me numbers.
- Select the number of rings before the next Reach Me number is called. (This setting applies to Reach Me "in order" attempts.)
- Enter up to five Reach Me phone numbers. You may include a brief description for each number.
- Select the Automatic Call Acceptance or the Positive Call Acceptance option.
- Check the box if you would like callers to have the option to go directly to VoiceMail.
- Click the Save Settings button. Reach Me is now active.
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To set up Reach Me from your phone:
If you are unable to use the online account center, you can still set up Reach Me from your VoiceLine phone:
- Pick up the phone handset and dial *00.
- Press 3 to manage your list of Reach Me phone numbers.
- After you have entered your Reach Me numbers, press 1 to return to the main menu.
- At the main menu, press 4 to set your Reach Me Options.
- After you have set your Reach Me options, press 1 to return to the main menu.
- At the main menu, press 1 to turn on Reach Me.
If you are away from your VoiceLine phone and unable to use the online account center, you can use Remote Feature Management from any touch-tone phone to set up and manage Reach Me. |
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To turn off Reach Me:
From the online account center:
- Login and click the Manage Service Features link on the left side if the screen.
- Click the Reach Me link and select the "Reach Me is OFF" option.
- Click the Save Settings button.
From your VoiceLine phone:
- Pick up the phone handset and dial *00.
- Press 2 to turn off Reach Me.
From any touch-tone phone:
- Follow the instructions for using Remote Feature Management.
- At the main menu, select the Reach Me option.
- Press 2 to turn off Reach Me.
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Usage Notes:
- Enter Reach Me phone numbers as you would dial them from your phone. Include international access, country and city codes if necessary.
For example, if you are in the U.S. (or are using the U.S. dial plan) and want to add the New Jersey local phone number (973) 555-8899 to your Reach Me list, enter 9735558899 (add a 1 to the front if this is a long distance call).
If you are in the U.S. (or are using the U.S. dial plan) and want to add the Milan, Italy, phone number 7700111 to your Reach Me list, enter 01139027700111 (011 39 02 7700111).
If you are using the Italy dial plan, you would enter the phone numbers in the examples above as follows: 0019735558899 (New Jersey) and 027700111 (Milan).
- To temporarily bypass a number in your Reach Me list, check the Disable box (in the online account center) and click the Save Settings button. Uncheck the box when you are ready to accept Reach Me calls at that number.
- N11 numbers (911 and 411, for example) and operator phone numbers (0 or 0+) cannot be used as Reach Me numbers.
- If you have included your VoiceLine phone number as a Reach Me number, please note that features such as Call Blocking, Unconditional Call Forwarding, and Do Not Disturb will be applied if active.
Manage the feature online
You can manage your Reach Me settings in the Manage Service Features section of our online account center. Click here to login.
Frequently Asked Questions:
What is the difference between Automatic Call Acceptance and Positive Call Acceptance?
With Automatic Call Acceptance, incoming calls are automatically connected to the first Reach Me phone that answers. Positive Call Acceptance offers you the ability to accept, decline, or send a call to VoiceMail. If you have selected the option to ask callers to record a name, the name will be played back to you.
With both acceptance options, you can allow callers to leave a VoiceMail message during the Reach Me process.
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features.phpIf I select Positive Call Acceptance, what will I hear when answering a call?
When you answer the call, you will hear the following prompt: "This is a Reach Me call from <caller's name or caller's phone number>. Press 1 to accept this call. Press 2 to decline this call. Press * to forward this call to VoiceMail."
If the caller has recorded a name, it will be played as part of the prompt. If there is no caller name, the caller's phone number will be played. If there is no caller name and the phone number is not available, the prompt will begin, "This is a Reach Me call from an unknown number."
What happens if I do not respond to the Positive Call Acceptance prompt or if I decline the call?
You will hear a prompt confirming that the call has been declined, and the call will be disconnected. If you have selected the "all at once" option, Reach Me attempts to the other Reach Me numbers will continue. If you have selected the "in order" option, the call will be forwarded to next Reach Me number.
What happens if the caller goes to VoiceMail or hangs up while
I am responding to the Positive Call Acceptance prompt?
After any currently playing prompt is completed, you will hear, "I'm sorry. The person calling you is leaving a VoiceMail message," or "I'm sorry. The person calling you has ended the call."
If Reach Me is on, what will a caller hear after dialing my phone number?
The caller will hear the following greeting: "Please wait while we try to reach your party." If you have chosen the option to allow callers to leave a VoiceMail message, this prompt will then be played: "You can press star at any time to leave a VoiceMail message." If you have chosen the option to allow callers to record a name, the caller will then hear: "Please say your name and press the pound key." While Reach Me attempts are in progress, the greeting message will be repeated periodically to let the caller know that the call is still connected.
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How will I be charged for Reach Me calls?
A Reach Me call may have two different segments: (1) the inbound segment when the call is connected to your VoiceLine phone number; and (2) the outbound segment when the call is forwarded to a Reach Me number and you are connected to the caller.
Depending on your calling plan, you may be charged for both of these call segments. You would also be charged for any surcharges associated with the call. |
Redial
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Connect with the last person you called -- even if the line is busy
Tired of redialing phone numbers? Regardless of the status of your previous call -- answered, unanswered, or busy -- VoiceLine Redial will connect you to the number you just dialed. If the line is busy, VoiceLine Redial will attempt to contact the number for up to 30 minutes. When the line is available, you will receive a notification call and will be connected to the other person.
Here's how it works:
- Pick up the phone handset and dial *66.
- A voice prompt will then announce the last number you dialed and ask for confirmation to make the call.
- Press 1 to start the Redial request and hang up.
- As soon as the call is answered, Redial will call you back. You will hear a distinctive short-short-long ring.
- Pick up the phone handset and begin speaking.
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To deactivate Redial:
- Pick up the phone handset, listen for the dial tone, and dial *86.
- You will hear a voice prompt confirming that the command has been recognized.
- Hang up the phone handset.
- All Redial requests are now deactivated.
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Usage Notes:
- If you are trying to reach a busy or unanswered number, Redial will attempt to connect your call every two minutes for a period of 30 minutes.
- Redial cannot be activated for calls made to numbers outside of your regional calling area; calls to 411, 611, 911, 900, or toll-free numbers; or operator-assisted numbers.
Frequently Asked Questions:
Can I use VoiceLine Redial on long distance or out-of-plan calls?
Yes. You will be billed for the long distance or out-of-plan call based on the rates of your current VoiceLine calling plan. Please note that you will be billed for any call attempt where the called party answers, even if you do not answer the notification call.
Can I use VoiceLine Redial with more than one busy number at a time?
Yes. You will receive a redial ring as each line you've tried becomes open. If you are on another call when the next busy line becomes free, you will not hear the notification ring. You should be able to switch to the new call using the Call Waiting feature.
What if I'm away from my phone during a redial ring?
VoiceLine Redial will continue to try to reach you and the number you're trying to call for 30 minutes. If you are away from your phone and unable to answer the notification ring, the call is still considered completed and the Redial request will be cancelled.
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Remote Feature Management
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Manage and update your calling feature settings from any touch-tone telephone
Remote Feature Management gives you the ability to manage your VoiceLine calling features when you're on the road or don't have access to the online account center.
You can easily update the settings for the following VoiceLine features from any touch-tone phone:
• Account Balance Announcement
• Call Blocking
• Call Forwarding
• Call Return
• Calling Card Option
• Caller ID
• Customer Service (611)
• Do Not Disturb
• Language Selection
• Reach Me
• Redial
• Speed Dial
• VoiceMail
To use Remote Feature Management:
By dialing your VoiceLine phone number:
- Pick up the handset and dial your VoiceLine phone number.
Allow the phone to ring until the VoiceMail greeting is played.
- While your VoiceMail greeting is playing, press the * key. (You must press * before you are prompted to leave a message.)
- Enter your VoiceLine PIN when prompted.
- Press 3 at the Main Menu prompt.
- When prompted, enter the VoiceLine service code for the feature you would like to manage.
Please note that you must have the "No Answer" option of Call Forwarding set to send your calls to VoiceMail.
By dialing a remote access number:
- Pick up the handset and dial the VoiceLine access number
(see a complete list of access numbers on the VoiceMail feature page).
- Enter your VoiceLine phone number and your VoiceLine PIN when prompted.
- Press 3 at the Main Menu prompt.
- When prompted, enter the VoiceLine service code for the feature you would like to manage.
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Usage Notes:
- The same access numbers are used for Remote Feature Management and accessing VoiceMail. Please refer to the VoiceMail feature page for a complete list of access numbers.
- While using Remote Feature Management, you can press "9" at any time to return to the Main Menu.
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Service Interruption Forwarding
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Forward your calls in the event of a power failure or service interruption
VoiceLine relies on your broadband Internet connection to make and receive phone calls. In the event of a service interruption (such as a power failure or the loss of your Internet connection) or if your telephone adapter is not connected, VoiceLine can automatically transfer your incoming calls.
By default, Service Interruption Forwarding sends calls to VoiceMail, so callers will be able to leave you a message. But you can transfer calls to your cellular phone, a neighbor's house, or any other phone number.
Here's how it works:
To activate Service Interruption Forwarding:
- Pick up the phone handset and dial *74.
- If you have previously entered a destination phone number and wish to forward calls to the same number, wait for the confirmation announcement and then hang up the phone handset. Service Interruption Forwarding is now enabled.
- If you would like to enter a different destination phone number, dial the number immediately after *74. After you hear the confirmation announcement, you can hang up the phone handset. Service Interruption Forwarding is now enabled.
Example: Dial *7417325558000 to activate the feature and set 1-732-555-8000 as the destination phone number.
- If you would like to set Service Interruption Forwarding to VoiceMail, dial *74123.
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To deactivate Service Interruption Forwarding:
- Pick up the phone and listen for the dial tone.
- Dial *75.
- When you hear the deactivation announcement, Service Interruption Forwarding will be cancelled.
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IMPORTANT: Please follow these instructions when entering Service Interruption Forwarding phone numbers:
• To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.
• To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code. You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.
Usage Notes:
- You can forward your phone to a local or non-local number. However, you will be billed for all calls forwarded to a non-local number, as if you had dialed the number directly.
Manage the feature online
You can change your Service Interruption Forwarding settings in the Manage Service Features section of our online account center. Click here to login.
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Speed Dial
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Get connected faster to the people you call the most
VoiceLine Speed Dial is a time-saving feature that allows you to store up to 99 telephone numbers for quick and easy dialing.
To set a Speed Dial code from the online account center:
- Login to access the Speed Dial page in the account center.
- Type the code you would like to assign, a name or description for the code and the phone number exactly as you would dial it on your telephone handset.
- Click the Add Code button. The information you typed should appear in the Speed Dial Code list at the bottom of the page.
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To set a Speed Dial code from your phone
(shortcut method):
- Pick up the phone handset and dial **, the Speed Dial code you would like to use followed by *, and then the phone number. The Speed Dial code can be any number from 1 to 99. (For example, if you would like to assign the phone number (212) 555-9876 to Speed Dial code 7, press ** 7*2125559876)
- You will hear a confirmation message when your Speed Dial code has been saved.
To set a Speed Dial code from your phone
(menu method):
- Pick up the phone handset and dial *97.
- Press 1 and then follow the voice prompts for instructions on setting a Speed Dial code.
Note: You can also edit and delete Speed Dial codes from your phone. |
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To make a call using Speed Dial:
- Pick up the phone handset and dial ** and the Speed Dial code.
- The phone number will be played to you, and your call will be placed as if the phone number were dialed directly.
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Usage Notes:
- A phone number can be assigned to only one Speed Dial code.
- 911, 411, and operator phone numbers (0 or 0+) cannot be assigned to Speed Dial codes.
- The shortcut method for setting a Speed Dial code does not confirm if the code is already in use. If this method is used, an existing phone number will be replaced with the newly entered number.
- The menu method for setting a Speed Dial code notifies you if a code already has a phone number assigned to it.
Manage the feature online
You can change your Speed Dial settings in the Manage Service Features section of our online account center. Click here to login.
 Frequently Asked Questions:
Do I need to assign the Speed Dial codes in numerical order?
No. You can set up any of the 99 available codes at any time, in any order. For example, you could set up Speed Dial codes 1-5 with phone numbers of family members and then assign codes 10-20 with phone numbers of business contacts.
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3-Way Calling
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Because conversations often include three parties
We understand that conversations often involve more than two people. With VoiceLine's 3-Way Calling feature, you can join two other parties to your line and eliminate the need to make multiple calls to relay the same information. There are no limits to where you can call -- connect to someone in the UK and in India at the same time!
Here's how it works:
- Dial the number of the first party as you normally would.
- Once you are fully connected with the first party, press the flash button.
- Once you hear the dial tone, dial the second party.
- When the second party is connected, press the flash button again to conference in the first party. There will be a three-way connection!
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Usage Notes:
- Since VoiceLine 3-Way Calling is pre-activated with your service, there is no need to use a service code.
- For billing purposes, a 3-Way Call is treated as two separate calls that occur at the same time.
- The VoiceLine XJ-100 WiFi Phone does not support 3-Way Calling.
Frequently Asked Questions:
How are 3-Way Calls charged?
A 3-Way Call is treated as two separate calls that occur at the same time.
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VoiceMail
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Let VoiceLine take a message for you
There will be times in your day when you are not available to take a call. VoiceLine VoiceMail will answer your calls during those times and take a message that you can retrieve anytime from any phone or your PC. You can also manage your VoiceMail settings in our online account center.
Here's how it works:
To set up your mailbox:
- Pick up your handset and dial 123.
- A voice prompt will provide you with two options: Press 1 to check your VoiceMail and Press 2 to administer your mailbox.
- Press 2 to administer your mailbox.
- Follow the instructions to set up your mailbox.
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To listen to your messages from your VoiceLine-connected phone:
- Pick up your handset and listen for the stutter dial tone that indicates you have a new VoiceMail message. If there is no tone, you do not have any new messages.
- After you hear the stutter dial tone, press 123.
- Press 1 to hear your VoiceMail messages.
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To listen to your messages on your computer:
- Login to our online account center at http://www.myaccountcenter.net.
- Click on the Check Voicemail link on the left side of the page.
- Click on the Play link to download and play a message.
E-mail Notification: You can also receive an e-mail notification whenever a new VoiceMail message arrives. Login to the account center, then select the Enable E-Mail Notification option, enter your e-mail address, and click the Save Settings button.
VoiceMail Message as E-mail Attachment: Your VoiceMail message can be attached to the notification e-mail as an audio file (.WAV format). This feature is also enabled through the account center. |
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To listen to your messages when you are away from your VoiceLine-connected phone:
By dialing your VoiceLine phone number:
- Pick up the handset and dial your VoiceLine phone number.
Allow the phone to ring until the VoiceMail greeting is played.
- During the VoiceMail greeting, press the "*" key.
- Enter your VoiceLine PIN when prompted.
- Follow the instructions to listen to your messages.
By dialing a VoiceMail access number:
- Pick up your handset and dial the VoiceLine VoiceMail access number (see list below).
- Enter your VoiceLine phone number and your VoiceLine PIN when prompted.
- Follow the instructions to listen to your messages.
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Usage Notes:
- The Call Forwarding feature allows you to determine when calls should be switched to VoiceMail. You can use VoiceMail for all calls, when your line is busy, or when you do not answer the phone after a preset number of rings.
- Each VoiceMail message can be up to five minutes in length, and you have a total of 30 minutes available for all of the VoiceMail messages in your mailbox.
- If your mailbox is full, a caller who is transferred to your VoiceMail will hear a message stating that your mailbox is full. In this case, the caller will be unable to leave a message.
- When you are away from your VoiceLine phone or your computer, you can listen to VoiceMail messages by using these access numbers:
VOICEMAIL ACCESS NUMBERS -- U.S. |
State |
Phone Number / City |
Alabama |
(205) 453-4040 Birmingham |
Arkansas |
(501) 588-4600 Little Rock |
California |
(510) 725-4040 Oakland
(213) 233-3535 Los Angeles
(415) 692-4040 San Francisco
(619) 819-2828 San Diego
(408) 914-2600 San Jose |
Colorado |
(303) 954-4900 Denver |
Connecticut |
(860) 331-8484 Hartford |
District of Columbia |
(202) 558-4600 Washington |
Florida |
(561) 910-4980 Boca Raton
(954) 246-3777 Fort Lauderdale
(305) 396-2345 Miami
(786) 866-6464 Miami
(407) 209-3131 Orlando |
Georgia |
(678) 608-0480 Atlanta |
Idaho |
(208) 932-4400 Idaho Falls |
Illinois |
(312) 924-0900 Chicago |
Indiana |
(317) 225-5555 Indianapolis |
Kentucky |
(502) 526-4400 Louisville |
Louisiana |
(504) 717-2800 New Orleans |
Maryland |
(443) 957-4600 Baltimore
(301) 637-4646 Rockville |
Massachusetts |
(617) 275-5600 Boston
(413) 306-4600 Springfield |
Michigan |
(313) 263-4100 Detroit |
Missouri |
(816) 256-8800 Kansas City
(314) 732-4600 St. Louis |
Montana |
(406) 545-4400 Billings |
New Jersey |
(201) 716-2121 Jersey City
(973) 854-2828 Newark |
New York |
(716) 200-1300 Buffalo
(646) 432-4444 New York
(845) 234-4400 Newburgh
(914) 595-5500 Westchester Cty. |
Ohio |
(513) 373-4949 Cincinnati
(216) 539-4600 Cleveland
(614) 364-4600 Columbus |
Oregon |
(503) 608-4040 Beaverton |
Pennsylvania |
(215) 825-7575 Philadelphia
(267) 765-0499 Philadelphia
(412) 894-8080 Pittsburgh
(814) 753-4200 State College |
Tennessee |
(901) 457-4400 Memphis |
Texas |
(972) 200-4100 Dallas
(817) 380-4700 Ft. Worth
(281) 816-4333 Houston
(832) 495-4950 Houston |
Washington |
(425) 223-4900 Bellevue
(206) 388-4920 Seattle |
VOICEMAIL ACCESS NUMBERS -- CANADA |
Province |
Phone Number / City |
Alberta |
(403) 770-6666 Calgary |
British Columbia |
(604) 484-4440 Vancouver |
Ontario |
(905) 481-2727 Hamilton
(416) 628-8700 Toronto |
Quebec |
(514) 448-8484 Montreal |
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Manage the feature online
You can change your VoiceMail settings in the Manage Service Features section of our online account center. Click here to login.
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Account Balance Announcement
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Don't be surprised by your phone charges
With VoiceLine's Account Balance Announcement, you will always know how much talk time you have remaining. When you activate this feature, your account balance will be played to you before each outgoing call. After you dial a phone number, you will hear the announcement and then your call will be connected. You can choose to hear your account balance when needed or before you make every call.
Here's how it works:
To hear the announcement before every call, pick up the phone handset and dial *02.
OR
To hear the announcement before a single call, pick up the phone handset and dial *04 and then the number you wish to call. |
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To deactivate Account Balance Announcement:
To turn off the announcement for all calls, pick up the phone handset and dial *03.
OR
To turn off the announcement for a single call, pick up the phone handset dial *05 and then the number you wish to call. |
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Manage the feature online
You can turn your Account Balance Announcement on or off in the Manage Service Features section of our online account center. Click here to login.
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Language Selection
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Let VoiceLine speak to you in your language
VoiceLine wants you to fully take advantage of all the great features that are included with your service. Since several features involve voice prompts to direct your use, there are language options for you to choose.
You can also select the language used for service messages played to people who call you (for example, Call Blocking and Do not Disturb messages).
Here's how it works:
- Pick up the phone and dial *94.
- Follow the instructions for setting the language of the inbound and outbound prompts.
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Usage Notes:
- Please note that VoiceMail telephone prompts are currently in English only.
Manage the feature online
You can change your Language Selection settings in the Personal Profile section of our online account center. Click here to login.
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